Optimise Your Shipping Experience: Manage Your Notifications
Manage Email Notification Settings for Enhanced Visibility
Maintaining awareness of your international shipment's progress is paramount. Email notifications are a critical communication channel, providing essential updates on your goods' transit. By effectively managing your notification preferences, you ensure timely and relevant information, streamlining your shipping process and fostering confidence.
Accessing Your Notification Preferences
To modify your notification settings, access your account via our website. Proceed to the "My Account" area and select the "Notifications" tab. This action will present a detailed menu, enabling you to tailor your notification options to your specific requirements.
Understanding Available Notification Types
Our notification system incorporates a range of alerts, each designed to keep you informed about distinct aspects of your shipments. These include:
- Shipment Confirmation: Receive immediate email confirmation upon successful booking, including all pertinent details and a unique tracking reference.
- Shipping Updates: Monitor your shipment's journey with regular updates on its location, projected delivery date, and potential delays.
- customs clearance: Receive prompt notification upon customs clearance, facilitating efficient passage through international borders.
- Delivery Confirmation: Obtain email confirmation upon successful delivery, providing assurance that your goods have safely reached their intended destination.
- Payment Reminders: Proactively manage payments with timely reminders regarding upcoming deadlines, preventing potential disruptions.
Customising Your Notification Preferences for Optimal Control
Our notification settings offer extensive customisation, enabling you to select the specific notification types you require. Adjust the frequency of these notifications to receive updates daily, weekly, or only upon significant events. Furthermore, choose alternative delivery methods like SMS to receive critical updates according to your preferred communication style.
Managing Notifications Across Multiple Accounts
For users managing multiple shipping accounts, our system facilitates individual notification settings for each account. This ensures tailored updates for each shipment, eliminating potential confusion or redundancy.
Troubleshooting and Dedicated Support
While our notification system is designed for intuitive use, occasional issues may arise. Consult our comprehensive FAQ section for solutions to common problems. For more complex issues, our dedicated customer support team is available 24/7 via phone, email, or live chat to assist.
Optimise your shipping experience by proactively managing your email notification settings. Leverage the flexibility and customisation offered by our system to receive the precise information you need, empowering you to navigate international shipping complexities with confidence. Contact us today at
Frequently Asked Questions
How do I change my notification email address?
Log in, navigate to "My Account," then "Profile," and update your email address. Ensure you save the changes.
I'm not receiving any notifications. What should I do?
First, check your spam or junk mail folder. Then, verify your notification settings are enabled in your account. If the problem persists, contact our support team.
Can I receive notifications via SMS?
Yes, you can opt for SMS notifications in your notification settings. Ensure your mobile number is correctly entered in your profile.
How do I stop receiving payment reminders?
You can turn off payment reminders in your notification settings. However, we recommend keeping them enabled to avoid any payment-related delays.
Is there a cost associated with receiving notifications?
No, there are no additional charges for receiving email or SMS notifications.
How often will I receive shipping updates?
You can customise the frequency of shipping updates in your notification settings, choosing from daily, weekly, or event-based updates.
Can I set different notification preferences for different shipments?
No, notification preferences are set at the account level and apply to all shipments associated with that account.
What should I do if I receive a suspicious notification?
If you receive a suspicious notification, do not click on any links or provide any personal information. Contact our support team immediately to verify the authenticity of the notification.
