Booking Your Cargo: Space Availability & FAQs
Booking & Space Availability
Booking Process
How do I book space for my cargo?
Securing space for your cargo is straightforward. Contact our logistics experts, who will guide you through the booking process. They will address any queries and ensure a seamless experience.
What information do I need to provide when booking?
To facilitate a smooth booking, please provide details regarding the cargo's nature, dimensions, weight, origin and destination ports, the desired shipping date, and any specific requirements.
What booking options are available?
We offer both standard and tailored booking options. With a standard booking, you provide the necessary information, and we manage the logistics. Tailored bookings are designed to meet your specific needs.
Can I book online?
Online booking is currently unavailable. However, our team is ready to assist you by telephone or email.
What payment options are accepted?
We accept bank transfers, credit cards, and debit cards. We also provide flexible payment terms to accommodate your business needs.
Space Availability
How do I check if space is available for my cargo?
To ascertain space availability for your cargo, please contact our team. They can supply real-time information on vessel space and recommend the most appropriate shipping solutions.
What factors affect space availability?
Space availability is influenced by the size and weight of your cargo, the shipping route, the time of year, and overall demand for shipping services.
What happens if space is unavailable?
If space is unavailable on your preferred vessel or route, our team will explore alternative options to ensure your cargo is shipped promptly and efficiently. This may involve suggesting a different vessel, route, or shipping date.
What are the lead times for booking?
Lead times for booking vary depending on the specific route and space availability. We advise booking your cargo well in advance to secure your desired shipping date and mitigate potential delays.
Can I reserve space in advance?
Yes, you can reserve space in advance to guarantee availability on your preferred vessel and route. This is particularly advantageous for time-sensitive shipments or when space is limited.
Other Considerations
What are the dimensions and weight limits for cargo?
Dimensions and weight limits for cargo are contingent on the vessel and container type. Our team will furnish you with detailed information on the applicable limits for your shipment.
What are the restrictions on cargo types?
We adhere to stringent safety regulations and may have restrictions on certain cargo types. These restrictions are in place to ensure the safety of our crew, vessels, and the environment.
What are the documentation requirements?
To ensure a compliant shipment, you will need to provide a bill of lading, packing list, certificate of origin, and other relevant documents. Our team can advise on specific requirements.
What are the insurance options?
We offer a range of insurance options to protect your cargo during transit. These options can be tailored to your specific needs and the value of your shipment.
How do I track my shipment?
Once your cargo is shipped, you can monitor its progress online via our tracking system. This system provides real-time updates on the location of your shipment and its estimated time of arrival.
Frequently Asked Questions
What is a bill of lading?
A bill of lading is a document issued by a carrier to acknowledge receipt of cargo for shipment. It serves as a receipt, a contract of carriage, and a document of title.
What is a certificate of origin?
A certificate of origin is a document certifying the country of origin of the goods being shipped. It is often required by customs authorities for import clearance.
How do I prepare my cargo for shipping?
Proper packaging is essential to protect your cargo during transit. Ensure your goods are securely packed, labelled clearly, and comply with any specific packaging requirements for the type of goods being shipped.
What happens if my cargo is damaged during shipping?
In the unfortunate event of damage during shipping, it is important to document the damage immediately and notify both the carrier and your insurance provider. We will work with you to resolve the issue as efficiently as possible.
Are there any prohibited items for shipping?
Yes, there are certain items that are prohibited from shipping due to safety regulations and legal restrictions. These may include hazardous materials, explosives, and illegal substances. Please consult our team for a list of prohibited items.
How do I calculate the shipping costs?
Shipping costs are calculated based on several factors, including the weight and dimensions of your cargo, the shipping route, and any additional services required. Contact our team for a detailed quote tailored to your specific shipment.
What is customs clearance?
customs clearance is the process of complying with customs regulations to import or export goods. It involves submitting the necessary documentation, paying any applicable duties and taxes, and ensuring that your shipment meets all legal requirements.
How long does shipping take?
Shipping times vary depending on the origin and destination ports, the shipping route, and any potential delays due to weather or customs inspections. Our team can provide you with an estimated transit time for your specific shipment.
