Container Shipping Kolkata

Frequently Asked Questions

What types of containers do you offer for shipping to Kolkata?

We offer a range of container sizes, including 20ft, 40ft, and high cube containers, suitable for various cargo volumes and dimensions. We can also accommodate specialised containers such as refrigerated (reefer) containers and open-top containers, depending on your specific needs.

How do I prepare my cargo for international shipping?

Proper preparation is crucial for safe transport. Ensure your goods are securely packed and labelled. Use appropriate packing materials to prevent damage during transit. Provide a detailed packing list with accurate descriptions and values of the items being shipped. We can offer guidance on best practices for packing and securing your cargo.

What are the customs requirements for exporting goods from the UK to Kolkata?

Exporting goods requires adherence to specific customs regulations. You'll need to provide a commercial invoice, packing list, bill of lading, certificate of origin, and export declaration. Depending on the nature of your goods, import permits or licences may also be required by Indian customs. We can help you navigate these requirements and ensure compliance.

How can I track my shipment?

We offer a tracking service that enables you to monitor the shipment's progress from origin to destination. You will receive a tracking number once your shipment has been dispatched, which you can use to check the current status and location of your cargo online or by contacting our customer service team.

What insurance options are available for my shipment?

We offer a range of insurance options to protect your cargo against loss or damage during transit. Our insurance policies provide coverage for a range of risks, including theft, damage, and loss due to unforeseen circumstances. We can help you select the most suitable insurance coverage based on the value and nature of your goods.

What are the payment terms for shipping services?

Our payment terms vary depending on the specific services required and the nature of the shipment. We typically require a deposit upon booking, with the remaining balance due prior to shipment departure. We accept various payment methods, including bank transfers and credit cards. Please contact us to discuss your specific requirements and payment options.

What happens if my cargo is delayed?

While we strive to ensure timely delivery, unforeseen circumstances such as weather conditions, port congestion, or customs delays can occasionally occur. We will proactively communicate any potential delays and work diligently to minimise their impact. We maintain close communication with our partners and authorities to resolve any issues and keep you informed of the latest updates.