Streamlining Your Shipments: A Guide to Internal References
The Importance of Internal References/Purchase Order Numbers
Including your internal reference or purchase order number when arranging your shipment is vital. It enhances our operational efficiency and ensures clear, concise communication throughout the shipping process.
Locating the Reference Number Field
Enter your internal reference or purchase order number in the designated field on our booking platform. This field is prominently displayed on the "Booking Details" page for easy access. See the screenshot below for the precise location.
Processing Your Reference Number
Upon submission of your booking, our system diligently records your internal reference or purchase order number. This information is then integrated into our database, facilitating efficient tracking and seamless communication throughout the shipment's journey. Our team will readily access your reference number to address any queries or concerns you may have.
Troubleshooting Reference Number Issues
If your internal reference or purchase order number is rejected, the following reasons may apply:
- The presence of invalid characters or exceeding the permissible length.
- The number is already associated with an existing booking.
- A temporary technical issue is affecting the system's functionality.
Should you encounter this issue, carefully review the entered reference number for any discrepancies and attempt to resubmit your booking. If the problem persists, please contact our customer support team for immediate assistance.
Alternative Options: No Internal Reference Number Available
While the inclusion of an internal reference or purchase order number is strongly encouraged, we appreciate that it may not always be feasible. In such instances, kindly provide a detailed description of your shipment. Include the origin, destination, nature of the goods, and any specific requirements. This information enables us to process your booking effectively and ensure timely delivery.
Modifying Your Reference Number After Booking
If you need to make a change to your internal reference or purchase order number after booking, don't hesitate to get in touch with our customer support team promptly. Provide your booking confirmation number and the desired updated reference number. We will be happy to assist you in modifying the details accordingly. Please note that changes can only be accommodated within a specific timeframe following your booking. Contact us without delay to prevent potential delays or complications.
Frequently Asked Questions
What is an internal reference number, and why is it important?
An internal reference number, often a purchase order number, is a unique identifier you use within your organisation. Providing it allows us to easily link your shipment to your internal records, streamlining communication and tracking.
Where exactly can I find the internal reference field on the booking form?
The internal reference field is located on the "Booking Details" page of our online booking platform. It is clearly labelled and positioned for easy identification. A screenshot is provided above for your convenience.
What should I do if I enter the wrong internal reference number by accident?
If you have entered an incorrect internal reference number, please contact our customer support team immediately. Provide your booking confirmation number and the correct reference number, and we will update your booking accordingly.
Is it mandatory to provide an internal reference number when booking a shipment?
While it is not strictly mandatory, providing an internal reference number is highly recommended. It significantly improves the efficiency of our processes and ensures accurate tracking and communication.
What happens if I don't have a purchase order number or internal reference?
If you do not have a purchase order number or internal reference, please provide a detailed description of your shipment. Include the origin, destination, the nature of the goods, and any specific requirements you may have. This information will enable us to process your booking efficiently.
Can I add an internal reference number to a booking after it has already been confirmed?
Yes, you can add an internal reference number to a booking after it has been confirmed. Please get in touch with our customer support team with your booking confirmation number and the reference number you would like to add, and we will update your booking accordingly.
What types of characters are allowed in the internal reference number field?
The internal reference number field typically accepts alphanumeric characters (letters and numbers) and common symbols such as hyphens and underscores. Avoid using special characters or spaces, as these may cause errors.
How will the internal reference number be used during the shipping process?
The internal reference number will be used to track your shipment throughout the entire shipping process. It will be included in all relevant documentation and will be readily available to our team for any inquiries or concerns you may have.
Who can I contact if I have further questions about using internal reference numbers?
For any further questions or assistance regarding internal reference numbers, please contact our dedicated customer support team via phone, email, or live chat. We are committed to providing you with a smooth and efficient shipping experience.
