Booking FAQs: Ensure Smooth Shipping with Internal References

Booking FAQs: Internal Reference/Purchase Order Number

When booking your shipment, including your internal reference or purchase order number is crucial for streamlining our operations and ensuring clear communication.

Where to Enter the Internal Reference/Purchase Order Number

Please enter your internal reference or purchase order number in the designated field on our booking platform. This field is typically located on the "Booking Details" page. A screenshot indicating the exact location is included below. [Insert Screenshot Here]

What Happens After Entering the Number

Once your booking is submitted, our system records your internal reference or purchase order number and integrates it into our database for efficient tracking and communication throughout the shipping process. Your reference number will be readily available to our team for any inquiries or concerns you may have.

Why is My Internal Reference/Purchase Order Number Not Being Accepted?

If your internal reference or purchase order number is not accepted, it could be due to:

• Invalid characters or exceeding the allowed length.
• The number being associated with an existing booking.
• A temporary technical issue affecting the system.

If you encounter this issue, please review the entered reference number for errors and try resubmitting your booking. If the problem persists, contact our customer support team for assistance.

What If I Don't Have an Internal Reference/Purchase Order Number?

While using an internal reference or purchase order number is highly recommended, we understand that it may not always be available. In such cases, please provide a clear description of your shipment, including the origin, destination, nature of the goods, and any specific requirements. This information will help us process your booking and ensure timely delivery.

Can I Change My Internal Reference/Purchase Order Number After Booking?

If you need to change your internal reference or purchase order number after booking, please contact our customer support team with your booking confirmation number and the desired updated reference number. We will assist you in modifying the details. Please note that changes may only be made within a specific timeframe after booking. Contact us as soon as possible to avoid delays or complications.

Contact Us

For any further questions or assistance, please contact our dedicated customer support team via phone, email, or live chat. We are committed to your satisfaction and making your shipping experience as smooth and efficient as possible.