International Shipping: Streamlined Booking, Real-Time Notifications, Transparent Pricing, and Global Availability
Simplified Booking Procedures
Initiating Your Shipment
How to Book Your International Shipment
Arranging your international shipment is a simple process. Contact our dedicated customer service team via telephone or email, or utilise our intuitive online platform. Our team operates around the clock to address your queries and guide you seamlessly through the booking procedure. Email us at
Essential Information for Booking
To facilitate a smooth and efficient shipment, please provide the following key details: the origin and destination addresses, a precise description of the goods, the accurate weight and dimensions of the consignment, and any specific delivery instructions.
Online Booking Convenience
Enjoy the convenience of booking your shipment online through our secure platform. Our website features a user-friendly interface where you can enter all necessary details and select the most appropriate shipping service tailored to your specific requirements.
Flexible Payment Options
We offer a variety of payment methods to suit your preferences. Settle your shipping costs using credit card, debit card, direct bank transfer, or our secure online payment gateway.
Post-Booking Process
Upon booking your shipment, our team will promptly process your order and issue a unique tracking number. You will receive regular updates on your shipment's progress via email or SMS notifications. Our experienced team manages all logistical aspects, ensuring your consignment arrives safely and on schedule.
Proactive Shipment Notifications
Staying Informed Every Step of the Way
Notification Methods
We keep you thoroughly informed about your shipment's journey through multiple channels. Expect to receive email and SMS notifications at crucial milestones, including shipment pick-up, transit updates, and final delivery confirmation.
Notification Content
Our notifications provide all essential details regarding your shipment, including the current location of your consignment, the projected delivery date, and any relevant status updates.
Online Tracking Portal
Monitor your shipment's progress in real-time through our dedicated online tracking portal. This platform provides up-to-the-minute information on your shipment's location, allowing you to follow its journey from origin to destination.
Addressing Potential Delays
In the unlikely event of a delay, we will immediately notify you via email or SMS. Our team will investigate the cause of the delay and provide you with a revised estimated delivery date. We are committed to ensuring your shipment reaches its destination as swiftly as possible.
Transparent and Competitive Pricing
Understanding Your Shipping Costs
Shipping Price Calculation
Our shipping prices are determined by several factors, including the shipment distance, the consignment's weight and dimensions, the selected service type, and any supplementary services required.
Factors Influencing Price
Several variables can affect the final price of your shipment. These include the origin and destination, the nature of the goods, the required delivery speed, and any specific handling requirements.
No Hidden Charges
We maintain complete transparency in our pricing structure. There are no concealed fees or unexpected surcharges. Our website clearly itemises all applicable charges, ensuring you have a clear understanding of the total cost.
Obtaining a Shipment Quote
Request a free and accurate quote for your shipment via our website or by contacting our customer service team. We will provide a detailed breakdown of all associated costs, empowering you to make an informed decision. Email us at
Diverse Payment Solutions
We provide a variety of payment options to accommodate your needs. Pay for your shipping charges using credit card, debit card, bank transfer, or our secure online payment gateway.
Global Service Availability
Reaching Destinations Worldwide
Service Availability Verification
Confirm the availability of our services for your specific shipment through our website or by contacting our customer service team. We will provide details on the services available for your route and consignment.
Service Area Coverage
Our services extend to a vast network of destinations worldwide. Detailed information on the service areas for each option can be found on our website or by contacting our customer service team.
Estimated Transit Times
Transit times vary depending on the destination and the selected service. Estimated transit times for each service are available on our website or from our customer service team.
Size and Weight Restrictions
We have limitations on the maximum size and weight of shipments we can accommodate. Detailed information on these restrictions is available on our website or by contacting our customer service team.
Handling Oversized Shipments
If your shipment exceeds our size or weight limitations, we will provide alternative solutions, such as dividing the shipment into smaller consignments or recommending a specialised carrier.
Frequently Asked Questions
How do I prepare my goods for international shipping?
Proper packaging is crucial. Use sturdy boxes, adequate cushioning material, and clearly label your shipment with the destination address and any handling instructions.
What documentation is required for international shipments?
Typically, you will need a commercial invoice, packing list, and potentially a certificate of origin, depending on the destination country and the nature of the goods. Our team can advise you on specific requirements.
Are there any prohibited items for international shipping?
Yes, certain items are prohibited or restricted for international shipping, including hazardous materials, explosives, and certain agricultural products. Check with us or the relevant authorities for a list of prohibited items.
How are customs duties and taxes handled?
Customs duties and taxes are the responsibility of the recipient. We can provide an estimate of these costs, but the final amount will be determined by customs authorities in the destination country.
What happens if my shipment is lost or damaged?
In the unfortunate event of loss or damage, we will initiate a thorough investigation. We offer insurance options to protect your shipment against such risks. Contact our customer service team immediately to report any issues.
