Shipping Cancellation Fees: What You Need to Know

 

Cancellation fees for shipping bookings: Understand when they apply, what factors influence them, and how to potentially avoid them.

 

 

Shipping Cancellation Fees: Everything You Need to Know

FAQ: Booking Cancellation Fees

Navigating shipping can be difficult, especially when unforeseen circumstances require booking cancellation. This FAQ provides clarity on cancellation fees.

When are Cancellation Fees Charged?

Cancellation fees are usually charged when a booking is cancelled after a specific timeframe, often called the "cancellation window". This window varies based on the booking type, carrier, and contract terms. For example, last-minute cancellations of time-sensitive shipments may have higher fees than cancellations made in advance.

What Factors Determine Cancellation Fees?

Cancellation fees are affected by factors including the booking type, carrier policies, and the time since booking. A full container load (FCL) booking may have different fees than a less-than-container load (LCL) booking. Carriers may have their own fee structures based on route, cargo type, and market conditions. Fees typically increase closer to the departure date.

How are Cancellation Fees Calculated?

Cancellation fees are usually calculated as a percentage of the total booking cost. This percentage varies based on the factors mentioned above. For example, a cancellation within 24 hours of departure may incur a 100% fee, while a cancellation weeks in advance might be 50% or less. The specific method is outlined in the booking confirmation or contract.

Can I Avoid Cancellation Fees?

In some cases, cancellation fees may be avoidable. For instance, if the cancellation is due to unforeseen circumstances beyond your control, such as a natural disaster or government travel restriction, you may request a fee waiver. However, provide adequate documentation to support your claim. Contact Shipping International as soon as possible to discuss options and explore fee waiver possibilities.

What Happens to My Payment if I Cancel?

If you cancel a booking, the cancellation fee will be deducted from your original payment. Any remaining balance will be refunded. The refund process may take several business days, depending on the payment method used. We will process your refund as quickly as possible.

Contact Us

For questions or assistance with cancellations, contact our dedicated customer support team. We provide clear and helpful information for a seamless shipping experience.

Industries

Aerospace
Construction & Infrastructure Machinery
Automotive Machinery
Manufacturing & Industrial Logistics
Mining Equipment
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