Frequently Asked Questions: Booking Cancellation Charges

Navigating the complexities of international shipping can present challenges, particularly when unforeseen circumstances necessitate the cancellation of a booking. This section provides clarity regarding potential cancellation charges and associated procedures.

When are Cancellation Charges Applied?

Cancellation charges are typically levied when a booking is cancelled outside a defined period, often referred to as the "cancellation window". The duration of this window is contingent upon the nature of the booking, the specific carrier involved, and the terms stipulated in the contract. For instance, urgent, time-sensitive shipments cancelled at short notice may attract higher charges compared to cancellations made well in advance.

What Factors Influence Cancellation Charge Amounts?

Several factors can influence the magnitude of cancellation charges. These include the type of booking (e.g., full container load (FCL) versus less-than-container load (LCL)), the carrier's policies, and the elapsed time since the booking was initially made. Carriers often implement their charge structures, which may vary based on the route, the type of cargo being transported, and prevailing market conditions. Generally, charges tend to escalate as the departure date approaches.

How are Cancellation Charges Calculated?

Cancellation charges are generally calculated as a percentage of the total booking cost. The precise percentage applied will vary depending on the factors outlined above. For example, a cancellation made within 24 hours of the scheduled departure may incur a charge equivalent to 100% of the booking value. In contrast, a cancellation made several weeks in advance might attract a charge of 50% or less. The specific calculation method will be detailed in the booking confirmation documentation or within the contractual agreement.

Is it Possible to Avoid Cancellation Charges?

In certain situations, it may be possible to avoid incurring cancellation charges. For example, suppose the cancellation is necessitated by unforeseen events beyond your control, such as a natural disaster or government-mandated travel restrictions.

In that case, you may submit a request for a waiver of the applicable charges. However, it is essential to provide adequate supporting documentation to substantiate your claim. Contact Shipping International at your earliest convenience to discuss available options and explore the potential for obtaining a charge waiver.

What Happens to My Payment Following a Cancellation?

When a booking is cancelled, the applicable cancellation charge will be deducted from the original payment made. Any remaining balance will be refunded to you. The refund processing time may vary, typically taking several business days, depending on the payment method initially used. We are committed to processing refunds as quickly and efficiently as possible.