Cancel Your Shipment: A Simple & Transparent Guide
Booking & Cancellation: What Happens If I Cancel My Shipment?
Understanding the intricacies of international shipping can be challenging, and the possibility of needing to cancel a shipment can add to the stress. Rest assured, Shipping International is committed to providing a smooth and transparent experience for our valued customers. Our user-friendly cancellation process allows you to easily modify your shipping arrangements with minimal hassle.
Cancellation Policy
Our cancellation policy is designed to be fair and straightforward. We recognise that unforeseen circumstances can arise, and we are here to accommodate your needs. Cancellation requests must be submitted within a specified timeframe, which varies depending on the stage of your shipment. For pre-shipment cancellations, meaning those made before the goods have been collected, a full refund will be issued, minus any applicable processing fees. However, for post-shipment cancellations, where the goods have already been dispatched, a cancellation fee may apply, reflecting the incurred costs of handling and transportation. This fee is clearly outlined in our terms and conditions, ensuring complete transparency.
Refund Process
Upon successful cancellation, the refund process is initiated promptly. The refund amount will be calculated based on the stage of cancellation and any applicable fees. The refund will be credited to the original payment method within a reasonable timeframe, typically within 7-10 working days. We strive to ensure a swift and efficient refund process, minimising any inconvenience to our customers.
Exceptions and Special Cases
We recognise that certain circumstances may necessitate special considerations. For instance, cancellations due to unforeseen events, such as natural disasters or political instability, will be handled on a case-by-case basis. Similarly, cancellations involving time-sensitive or perishable goods will be treated with utmost urgency. Our dedicated customer support team is available to provide guidance and assistance in such situations. For shipments involving multiple consignments, the cancellation process may be more intricate. We recommend contacting our customer support team to discuss the specific details and ensure a smooth cancellation process.
Contact Information
Should you have any queries or require assistance with the cancellation process, please do not hesitate to contact our customer support team. We are available via phone, email, or live chat, ready to provide prompt and efficient support. Our commitment to customer satisfaction extends to every aspect of our service, including the cancellation process.
Conclusion
At Shipping International, we prioritise transparency and customer satisfaction. Our cancellation policy is designed to be clear, concise, and fair, ensuring that our customers have a seamless and stress-free experience. We encourage you to familiarise yourself with our cancellation policy and contact our customer support team if you have any questions or require assistance. We are here to guide you through every step of the process, ensuring a smooth and hassle-free experience.