Missing Authorisation Email: What to Do

 

Didn't receive your shipping authorisation email? Find out why and how to get it back on track.

 

 

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Didn't Get Your Authorization Email? Here's What to Do

Didn't Receive Your Authorisation Email? Here's What to Do

Authorisation emails are essential for shipping, containing important details and instructions. If you haven't received yours, don't worry! Here's what to do:

Why You Might Not Have Received It

  • Spam Filters: Your email provider's spam filters may have mistakenly blocked the authorisation email.
  • Incorrect Email Address: Double-check that the email address you provided is accurate.
  • Technical Issues: Sometimes, technical glitches on the sender's end can prevent the email from reaching your inbox.

Troubleshooting Steps

  1. Check Your Spam Folder: Look in your spam or junk mail folder first.
  2. Request a Resend: Most shipping companies have a way to request a resend of the authorisation email on their website.
  3. Contact Customer Support: If you still can't find the email, contact the shipping company's customer support team. They can help you resolve the issue.

Additional Tips

  • Add the Sender to Your Whitelist: This will ensure their emails bypass your spam filters.
  • Review Your Email Settings: Make sure your spam filters and blocked senders aren't inadvertently blocking legitimate emails.

Conclusion

Authorisation emails are crucial for shipping, so getting yours is important. If you're having trouble, these troubleshooting steps can help you receive the email and ensure your shipment goes smoothly.