Cancellation Policy: What You Need to Know
Cancellation Policy
Our cancellation policy is designed to be fair and transparent for both our customers and our business. We understand that unexpected situations can arise, and we aim to be as accommodating as possible.
General Policy
Cancellations made within [Number] days of the booking date are subject to a [Percentage]% cancellation fee. For cancellations made within [Number] days of the departure date, a [Percentage]% cancellation fee will be applied. Cancellations made within [Number] days of the departure date are non-refundable.
Special Circumstances
We recognise that unforeseen events can occur, and we are committed to offering flexibility in exceptional circumstances. In the event of a force majeure event, such as a natural disaster or pandemic, we will do our best to accommodate cancellations and offer full refunds or alternative travel arrangements. We consider medical emergencies and will work with customers to find a suitable solution. If government authorities impose travel restrictions that necessitate cancellation, we will provide full refunds or rebooking options.
Refund Process
Upon cancellation, refunds will be processed within [Number] business days. The refund will be credited to the original payment method used for the booking. A processing fee of [Amount] may apply to certain refund requests. You will receive an email with the status of your refund.
Contact Us
If you have any questions or need clarification about our cancellation policies, please contact our customer support team. You can reach us by telephone at [Phone Number], email at [Email Address], or visit our website at [Website Address].
We are committed to providing our customers with a clear and straightforward cancellation process. We encourage you to review our cancellation policy carefully and do not hesitate to contact our customer support team if you have any questions or concerns.