Shipping International: Your Guide to Cancellations
Cancellation Terms
Shipping International strives to maintain a fair and transparent cancellation policy, protecting both our valued clients and our operational commitments. We acknowledge that unforeseen circumstances can arise, and we aim to provide reasonable flexibility where possible.
Standard Cancellation Procedure
The following cancellation fees apply based on the timing of your cancellation request:
- Cancellations initiated more than [Number] days prior to the scheduled shipment date will incur a [Percentage]% cancellation charge.
- Cancellations made within [Number] days of the scheduled shipment date will be subject to a [Percentage]% cancellation charge.
- Cancellations requested within [Number] days of the scheduled shipment date are non-refundable.
Exceptional Circumstances
Shipping International recognises that certain events are beyond our clients' control. We are committed to assessing cancellations arising from exceptional circumstances on a case-by-case basis.
- Force Majeure: In the event of a force majeure event, including but not limited to natural disasters, pandemics, or governmental regulations, we will endeavour to offer full refunds or alternative shipment arrangements. Supporting documentation may be required.
- Medical Emergencies: We understand that medical emergencies can necessitate cancellations. We will work with clients to identify suitable solutions, which may include partial refunds or rescheduling options, subject to verification.
- Government-Imposed Travel Restrictions: Should government authorities impose travel restrictions that directly impact your shipment, we will provide full refunds or rebooking alternatives. Official documentation will be required.
Refund Execution
Refunds, where applicable, will be processed within [Number] business days of cancellation approval. The refund will be issued to the original payment method used for the booking. A processing fee of [Amount] may be applied to certain refund requests. Clients will receive email notification confirming the refund status.
Need Assistance?
For any queries or clarifications regarding our cancellation policy, please do not hesitate to contact our customer support team.
- Telephone: [Phone Number]
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Email:
This email address is being protected from spambots. You need JavaScript enabled to view it. - Website: [Website Address]
We are dedicated to providing a clear and efficient cancellation process. We advise all clients to carefully review our cancellation policy prior to booking and to contact our customer support team with any questions or concerns. Let Shipping International be your partner.
Frequently Asked Questions
What constitutes a "day" for cancellation purposes?
A "day" refers to a full 24-hour period. The cancellation timeframe is calculated based on the scheduled shipment date and time.
If I reschedule my shipment instead of cancelling, will I be charged a fee?
Rescheduling fees may apply depending on the timing of the request and the specific shipment details. Please contact our customer support team to discuss your options.
What type of documentation is required for cancellations due to medical emergencies?
We typically require a medical certificate from a qualified Healthcare professional confirming the medical emergency and its impact on your ability to proceed with the shipment.
How will I be notified of the status of my refund request?
You will receive email updates regarding the status of your refund request, including confirmation of receipt, processing, and completion.
Are cancellation policies different for specific types of shipments?
While our general cancellation policy applies to most shipments, certain specialised services or high-value items may have specific terms and conditions. Please refer to your service agreement for details.
