Booking & Amendment FAQs: Your Guide to Shipping Smoothness
Booking & Amendment Guide: A Comprehensive Overview
International shipping can be complex, especially when it comes to booking and amending your shipments. This guide addresses common questions about booking confirmation and amendments.
Booking Confirmation
What information is included?
Your booking confirmation contains vital details about your shipment, including the booking date, origin and destination, chosen shipping method, and estimated delivery timeframe.
How do I access it?
A digital copy of your booking confirmation is sent to your email address after you complete your booking. If you need a physical copy, contact our customer support team.
What if I don't receive it?
If you haven't received your confirmation, check your spam folder. If it's still missing, contact customer support immediately.
Amending Booking Details
Can I amend my booking after confirmation?
Yes, amendments are possible. Please note that changes are subject to our terms and conditions.
What details can I amend?
You can amend details like origin, destination, shipping method, and delivery timeframe. Some amendments may incur fees or restrictions.
How do I amend my booking?
Contact our customer support team via phone, email, or live chat to initiate an amendment.
Are there fees for amendments?
Fees may apply depending on the nature of the amendment and the time elapsed since booking. Consult our website or contact customer support for information on fees.
What if my amendment request is not approved?
If your request is denied, our customer support team will explain the reasons. We strive for transparency in our decision-making process.
Contacting Customer Support
How can I contact customer support?
Our customer support team is available by phone, email, or live chat. You can find the contact details on our website.
What are the customer support hours?
Customer support is available during standard business hours, which are outlined on our website. For assistance outside of these hours, leave a message, and we will respond as soon as possible.
What information should I have ready?
To expedite the amendment process, have your booking confirmation number ready when contacting customer support.
We hope this guide provides clarity about booking and amending your shipments. If you have any further questions, please contact our customer support team. We are here to make your shipping experience as smooth as possible.